In case you didn’t know already, Data is the new gold Happy New Year! And as of tomorrow (at least if you live in California) “the man” no longer has an assumed right to play fast and loose with your personal data. Numerous articles have spring up in the last fortnight talking of California’s Consumer …
Hang Ten with HCL…. So news on the grapevine is that HCL are wasting little time in seeking to make good on their purchases of IBM titles from last year (see our blog IBM & HCL – just who owns what?) US marketing material from HCL is reaching the in-boxes for Big Fix users promoting …
As part of a recent engagement, I was required to provide some details on IBM support & maintenance, when a pop-up appeared and informed me of the transition of that support to HCL. What was really more helpful though, was the link below which provided a categorical list of all the products that HCL acquired …
The purpose of an IT Service Management (ITSM) solution is to ensure that the IT team of the organization has a streamlined process and is efficient in solving the IT issues that arise. For a small or mid-size business with a relatively small IT budget and limited staffing and assets, IT management will be the …
CRM is Customer Relationship Management. A CRM system brings the customer’s complete history with your business exists with a list of your emails, notes, and appointments in one unit. Companies can gain real-time notifications when customers perform a significant activity—like when they click on a link in your email. It is a goldmine of information …
SAM & Your Policy Template Introduction: Many of the issues that can dog the discipline of Software Asset Management results from the failure of a company to align its IT operations to its IT and Business strategies. To that end, SAM Charter has put together a series of headings that you might wish to include …
SAM & HIPAA – How HIPAA can lean in…. Introduction: One topic that is dear to all out hearts (and the rest of our body!) is that of health, and the management of our health. Like any other aspect of life today, technology and data management can determine a positive or negative experience. Provision of …
SAM Charter All Stars Introduction: I just got that email reminding me that we are only 7 weeks away from the start of the new soccer season in the UK. To our cousins over the pond separated by a common language, this could be viewed as more important than Brexit: Imagine a sport that combined …
Introduction: With the recent launch of the latest Raspberry Pi, comes a story of “shadow IT” rearing its ugly head in California: NASA’s jet propulsion lab in Pasadena lost 500 Mb of data – just 23 files; not the hugest amount of data I hear you cry, but size isn’t everything: investigators estimated that intruders …
SAM Process Kit – Introduction: It’s been a while since I put pen to paper in respect of the process kit, so I thought it would be worthwhile jotting down a few notes to let you know what’s changed, and what changes are coming! SAM Process Kit Since going on sale, the praise for the …