Year: 2019

In case you didn’t know already, Data is the new gold Happy New Year!  And as of tomorrow (at least if you live in California) “the man” no longer has an assumed right to play fast and loose with your personal data.  Numerous articles have spring up in the last fortnight talking of California’s Consumer… Continue reading California Consumer Privacy Act (CCPA)

Hang Ten with HCL.  News on the grapevine is that HCL are wasting little time in seeking to make good on their purchases of IBM titles from last year. (see our blog IBM & HCL – just who owns what?) US marketing material from HCL is reaching the in-boxes for Big Fix users promoting patching… Continue reading Hang Ten with HCL…..

IBM & HCL: Just who owns what…. Recently, I needed some details on IBM support & maintenance. That was when a pop-up appeared and informed me of the transition of that support to HCL.  What was really more helpful though, was the link below which provided a categorical list of all the products that HCL… Continue reading IBM & HCL: Just who owns what….

In this blog, we look to tackle ITSM: Breaking down the Jargon, so you can move forward with better Service Management practices. The purpose of an IT Service Management (ITSM) solution is to ensure that the IT team of the organization has a streamlined process and is efficient in solving the IT issues that arise.… Continue reading ITSM: Breaking Down the Jargon

CRM is Customer Relationship Management. A CRM system brings the customer’s complete history with your business exists with a list of your emails, notes, and appointments in one unit. Companies can gain real-time notifications when customers perform a significant activity—like when they click on a link in your email. It is a goldmine of information… Continue reading 13 FACTORS WHEN CHOOSING A CRM Suite