Process of the Month – Maintain a Supported Software Catalogue: Welcome to the vlog of Process of the Month in support of the launch of the SAM Charter Process Kit (Version 2).
So that we can make use of audio and video we have launched a quick ten minute presentation on You Tube that will offer a summary run-through of various processes documented in greater detail in the Process Kit.
Over the next 12 months I and assorted guest SAM-experts will be offering a commentary over a featured process, and this month I have kicked off proceedings with “Maintain a Supported Software Catalogue Process”.
Needless to say, if you have any questions about this presentation, or any of the presentations on You Tube then please feel free to get in touch with myself. Other SAM Charter videos are available here.
April 2023 – Update:
I’m delighted to announce that after a collaboration with Kylie Fowler of ITAM Intelligence, a new brand has been created in the ITAM space – namely: ITAM Accelerate. Here you will find some 44 ITAM processes (32 SAM, 12 HAM) and one use-case of a Software Vendor Audit Process built into a compendium of quality workflows. Crafted using the ARIS process design methodology and saved in MS Visio, the processes are ideal for any organisation wishing to progress their ITAM maturity. As a sidebar, we are seeing particular interest from organisations who have bought ServiceNow SAMPro, but then discover that the workflows between SAMPro and the ServiceNow CMDB don’t ship with the product.
To read up on how the ITAM Accelerate Process Kit can bolster your Enterprise Asset Management (EAM) head over to the link in this sentence. 45 workflows for less than the price of one day of a SAM consultant’s time! ITAM best-practice as offered in the kit has just saved you at least £45K.