Category: blog

SAM and Lean IT: Off the back of our Whitepaper “Using SAM to Create and Maintain your CMDB” I suspect the prospect of tagging every piece of software in a retrospective capacity might be making your head spin! (Don’t – tag as you go, and then look over your shoulder at what remains) At some… Continue reading SAM and Lean IT

We have a winner!  Many thanks to all those who took part in the SAM Charter All Stars Fantasy Football League. Austin Harvard nosed ahead in the final weeks of the league, and so nominated his chosen charity as: The Helpers Social Development Foundation, a charity seeking to give young kids in Nigeria a proper… Continue reading We have a Winner!

When I was thinking about SAM and The Best Use-Case to invest in, I recalled a question my girlfriend asked me:  “So Rory, what is it you do?”. (I’d only been going out with her for 7 years when she asked this!).  I could have taken exception to all the times she didn’t listen to… Continue reading SAM and the Best Use-Case to Invest in

It wasn’t too long ago that I was deriding someone for linking ITAM with Covid-19 as a desperate means of riding the wave of the current news cycle. How short-sighted of me…. Of course, what this pandemic does serve to highlight is companies’ preparedness in respect of business continuity management.  For those organisations that might… Continue reading ITAM & COVID-19

Managing your SAM Service Provider.  Full-on SAM can be a hard-core engagement and perhaps one that demands too much of your staff or your budget to do well.  The great temptation might be to “kick it over the fence” and delegate SAM to a third party, while the operational and fiscal considerations could prove tempting,… Continue reading Managing your SAM Service Provider

In case you didn’t know already, Data is the new gold Happy New Year!  And as of tomorrow (at least if you live in California) “the man” no longer has an assumed right to play fast and loose with your personal data.  Numerous articles have spring up in the last fortnight talking of California’s Consumer… Continue reading California Consumer Privacy Act (CCPA)

Hang Ten with HCL.  News on the grapevine is that HCL are wasting little time in seeking to make good on their purchases of IBM titles from last year. (see our blog IBM & HCL – just who owns what?) US marketing material from HCL is reaching the in-boxes for Big Fix users promoting patching… Continue reading Hang Ten with HCL…..

IBM & HCL: Just who owns what…. Recently, I needed some details on IBM support & maintenance. That was when a pop-up appeared and informed me of the transition of that support to HCL.  What was really more helpful though, was the link below which provided a categorical list of all the products that HCL… Continue reading IBM & HCL: Just who owns what….

In this blog, we look to tackle ITSM: Breaking down the Jargon, so you can move forward with better Service Management practices. The purpose of an IT Service Management (ITSM) solution is to ensure that the IT team of the organization has a streamlined process and is efficient in solving the IT issues that arise.… Continue reading ITSM: Breaking Down the Jargon

CRM is Customer Relationship Management. A CRM system brings the customer’s complete history with your business exists with a list of your emails, notes, and appointments in one unit. Companies can gain real-time notifications when customers perform a significant activity—like when they click on a link in your email. It is a goldmine of information… Continue reading 13 FACTORS WHEN CHOOSING A CRM Suite