ITAM Process Maturity Assessment
The more things change, the more they stay the same…..
About two years ago, I got numerous notifications of updates that were required to the technology behind the SAM Charter maturity assessment. (This is the light/ free version).
Essentially, the man who coded it for me (Aaron Russell) informed me that when a key software title within the overall application was going end of life, I would need to get the entire application re-coded. Much wailing and gnashing of teeth ensued, not least because Aaron was off pursuing other ventures than my hum-drum coding requirements. Additionally, it would not be a cheap gig to get it recoded!
ITAM Review Wisdom – A chance meeting
It was around this time that the ITAM Review Wisdom event was taking place at Twickenham, and while an impromptu fire alarm test had all the attendees on the forecourt outside, I spotted the guys from Licenseware. Who better to re-platform the maturity assessment than these coding Jedis?!
Just before I approached them, someone inquired as to my attire (I was wearing an Irish Rugby top – because, you know: someone in the vicinity might want to know what a Six-Nations grand slam winning jersey looks like!) He wanted to know what I was doing wearing an Irish top:
“But you’re not f*cking Irish?!” #facepalm.
Explanations completed, I caught up with Alex and Chris and we hatched a scheme whereby the fine work David Foxen had done in augmenting the HAM portion of the assessment was combined with Kylie’s fine work in the ITAM Accelerate Process kit. This way, we could offer an ISO 19770-1 aligned ITAM maturity assessment.
This is another one of those situations where I thought “Oh this will be a quick six-week sprint”. Sure enough, it’s taken about 2 years to arrive at the launchable product today.
That said, I honestly believe we have future-proofed this application far beyond the coding requirements mentioned above. Features include:
Capability-led evaluation
We don’t just ask “Do you have a process?”, we assess how well it works. From governance to lifecycle execution, each response feeds into a contextual maturity and capability score. This will help you understand where your organisation genuinely stands, not just what is documented.
AI-generated reporting
Upon completion, Licenseware’s platform generates three tailored reports:
- A Management Report that links your ITAM maturity to strategic business drivers like agility, security, cost control, and sustainability
- A Detailed Report outlining strengths, weaknesses, and ISO 19770-1 readiness
- A Full Q&A Breakdown for internal review, audit prep, or roadmap building
Cross-team collaboration
The platform supports multiple contributors, allowing stakeholders to answer questions relevant to their domain. This creates more accurate responses and reinforces shared ownership of ITAM success.
White-labeling and service integration
Whether you’re a consultancy or internal services team, we can re-brand the tool to reflect your business look and feel.
Continuous improvement baked in
With each reassessment, you build a record of progress, capturing improvements over time and validating your ITAM program’s evolution year after year.
ISO 19770-1 aligned
Powered by the ISO-accredited ITAM Accelerate Process Kit, the assessment helps organisations measure against and prepare for internationally recognised ITAM standards.
And yes this is just the beginning. New features and insights will continue to roll out, ensuring the platform evolves alongside the industry.
So what’s next?
For those partners who are currently using the SAM Charter maturity assessment (thank you!) we have until November to migrate you to the new platform.
For those consultancies that wish to accelerate world-class delivery of ITAM in a stable and secure fashion, email me at: [email protected] and we can onboard you to a white-labelled version which will dove-tail with your existing ITAM services.
And for end users? You have the easiest option! You can simply go to the Licenseware site and sign up for use here.