Category: Whitepapers

ISO42001 and the EU AI Act: A Practical Compliance Guide ISO42001 and the EU AI Act are the two frameworks dominating every conversation about AI governance in Europe. However, the two are frequently confused. One is a voluntary management-system standard. The other is binding EU law, backed by fines of up to 7% of global… Continue reading ISO42001 and The EU AI Act

CSDM and SSC: Two Models, One Truth? CSDM vs SSC is a debate playing out in almost every organisation running ServiceNow at scale. The Configuration Management team is busy populating the Common Service Data Model. Meanwhile, the SAM team is defending its Supported Software Catalogue. Both believe they own ‘the list of software.’ In reality,… Continue reading CSDM and SSC

Bridging the Gap: How ITAM & DORA Should be Working Together DORA is not a cybersecurity regulation wearing a suit. It is an asset governance regulation wearing a cybersecurity regulation wearing a suit — and if your organisation is scrambling to build a DORA compliance programme from scratch, there is a good chance you are… Continue reading ITAM and DORA

Negotiating with Goliath: A framework by which organisations can apply IT estate data to their procurement vision and strategy. Steve Ballmer used to refer to negotiating with IBM as “riding the bear” – I think we can all relate! Especially, the Irish Government….. In August 2026, Ireland’s Office of Government Procurement quietly cancelled a Microsoft… Continue reading Negotiating With Goliath

AI token consumption is now the unit of measure ITAM and SAM practitioners cannot afford to misread. In the three weeks before this paper went to press, GitHub Copilot rewrote the multiplier on Claude Opus 4.7 from 7.5× to 27×, OpenAI introduced a new $100/month ChatGPT Pro tier, Anthropic shipped Opus 4.7 with a tokeniser… Continue reading ITAM and AI Token Consumption

AI Machine Learning & SAM Artificial Intelligence is the latest fever-dream to grab hold of IT. Unlike its fashionable predecessors, this is an approach to data management and decision making that businesses can get behind. If you’ve ever seen the movie “Moneyball”, then taking a data-first strategy in performance maturity will not be new to… Continue reading AI, Machine Learning and SAM

A recent consultation opened my eyes up to Risk as a discipline that IT Asset Management could help with.  Clearly, having staff on board solely to address risk means that a company is of an Enterprise/ Global size, but that doesn’t mean to say that such size immunizes a company from poor management of their… Continue reading CRO & ITAM

ServiceNow SAMPro Having a technical grasp of the capabilities of ServiceNow is vital if an installation of SAMPro is to be successful. From the point of installation, SAMPro sits like a microwave in your kitchen. It is stand alone and performs the basic culinary requirements of any great chef.  To realize the true potential of… Continue reading ServiceNow SAMPro

Automated ITAM & SAM Charter:   Scaling ITAM operations in an enterprise organisation requires more than just a fast pair of hands at a keyboard.  Ensuring that staff operate in a manner that supports your ITAM and business objectives could do with a pinch of magic! Staff are too often attracted to take short cuts,… Continue reading Automated ITAM & SAM Charter

SAM and the Bigger Picture For those whose time is too precious to be spent wading through huge tomes, this is the perfect SAM insight.  SAM and the Bigger Picture looks to correct this for you.  A condensed 30-page read will have you grasping the key principles in an easy-to-read format. Rory has taken principle… Continue reading SAM and the Bigger Picture