Category: Whitepapers

AI Business Justification: Ten Questions to Ask First Every week, another vendor tells you their product is AI-powered. However, adding AI to a solution is not automatically a good thing. A strong AI business justification proves the value. A weak one simply assumes it. That is why SAM Charter has created The AI Justification Test.… Continue reading AI Business Justification Cheat-Sheet

Remora: Turning ServiceNow SAM Pro Data into Continuous Governance If your organisation runs ServiceNow SAM Pro, your asset and licence data is already in one place. However, data alone does not show where your practice falls short, or what to fix first. Our new overview paper explains how Remora closes that gap. From process framework… Continue reading Remora: Autonomous Governance for ServiceNow SAM Pro

SWID Tags and AI Agent Management: Build an AI Agent Registry That Keeps Pace With Your Agents SWID Tags and AI Agent Management: AI agents now call APIs, touch data and even spawn agents of their own. However, most CMDB and SAM tools cannot show which agents exist, who owns them or what they may… Continue reading SWID Tags and AI Agent Management

ISO42001 and the EU AI Act: A Practical Compliance Guide ISO42001 and the EU AI Act are the two frameworks dominating every conversation about AI governance in Europe. However, the two are frequently confused. One is a voluntary management-system standard. The other is binding EU law, backed by fines of up to 7% of global… Continue reading ISO42001 and The EU AI Act

CSDM and SSC: Two Models, One Truth? CSDM vs SSC is a debate playing out in almost every organisation running ServiceNow at scale. The Configuration Management team is busy populating the Common Service Data Model. Meanwhile, the SAM team is defending its Supported Software Catalogue. Both believe they own ‘the list of software.’ In reality,… Continue reading CSDM and SSC

Bridging the Gap: How ITAM & DORA Should be Working Together DORA is not a cybersecurity regulation wearing a suit. It is an asset governance regulation wearing a cybersecurity regulation wearing a suit — and if your organisation is scrambling to build a DORA compliance programme from scratch, there is a good chance you are… Continue reading ITAM and DORA

Negotiating with Goliath: A framework by which organisations can apply IT estate data to their procurement vision and strategy. Steve Ballmer used to refer to negotiating with IBM as “riding the bear” – I think we can all relate! Especially, the Irish Government….. In August 2026, Ireland’s Office of Government Procurement quietly cancelled a Microsoft… Continue reading Negotiating With Goliath

AI token consumption is now the unit of measure ITAM and SAM practitioners cannot afford to misread. In the three weeks before this paper went to press, GitHub Copilot rewrote the multiplier on Claude Opus 4.7 from 7.5× to 27×, OpenAI introduced a new $100/month ChatGPT Pro tier, Anthropic shipped Opus 4.7 with a tokeniser… Continue reading ITAM and AI Token Consumption

AI Machine Learning & SAM Artificial Intelligence is the latest fever-dream to grab hold of IT. Unlike its fashionable predecessors, this is an approach to data management and decision making that businesses can get behind. If you’ve ever seen the movie “Moneyball”, then taking a data-first strategy in performance maturity will not be new to… Continue reading AI, Machine Learning and SAM

A recent consultation opened my eyes up to Risk as a discipline that IT Asset Management could help with.  Clearly, having staff on board solely to address risk means that a company is of an Enterprise/ Global size, but that doesn’t mean to say that such size immunizes a company from poor management of their… Continue reading CRO and ITAM