Category: Whitepapers

AI Machine Learning & SAM Artificial Intelligence is the latest fever-dream to grab hold of IT. Unlike its fashionable predecessors, this is an approach to data management and decision making that businesses can get behind. If you’ve ever seen the movie “Moneyball”, then taking a data-first strategy in performance maturity will not be new to… Continue reading AI, Machine Learning and SAM

A recent consultation opened my eyes up to Risk as a discipline that IT Asset Management could help with.  Clearly, having staff on board solely to address risk means that a company is of an Enterprise/ Global size, but that doesn’t mean to say that such size immunizes a company from poor management of their… Continue reading CRO & ITAM

ServiceNow SAMPro Having a technical grasp of the capabilities of ServiceNow is vital if an installation of SAMPro is to be successful. From the point of installation, SAMPro sits like a microwave in your kitchen. It is stand alone and performs the basic culinary requirements of any great chef.  To realize the true potential of… Continue reading ServiceNow SAMPro

Automated ITAM & SAM Charter:   Scaling ITAM operations in an enterprise organisation requires more than just a fast pair of hands at a keyboard.  Ensuring that staff operate in a manner that supports your ITAM and business objectives could do with a pinch of magic! Staff are too often attracted to take short cuts,… Continue reading Automated ITAM & SAM Charter

SAM and the Bigger Picture For those on the move, and whose time is too precious to be spent wading through telephone directory-sized tomes, this is the perfect SAM insight for you.  SAM and the Bigger Picture looks to correct this for you.  A condensed 30-page read will have you grasping the key principles in… Continue reading SAM and the Bigger Picture

C-Suite Cheat-Sheet The C-Suite Cheat-Sheet helps Align business and IT goals to those of your SAM/ ITAM implementation will be pivotal to long-lasting success. Securing that buy-in from those in authority will be that much easier with this PDF of tips and tricks at your disposal.

Template SAM Eco-system: A recent client engagement called on me to create a SAM eco-system.  Thankfully, the client in question was using the ITAM Accelerate Process Kit as the basis for the SAM transformation program.  Our 32 processes, allied to their own SAM processes gave the client a true “North Star” for an impending transformation.… Continue reading Template SAM Eco-System

This new stencil has been refreshed in light of our work on the ITAM Accelerate Process Kit.  It has cleaner lines, with easier to understand decision points. (X, OR, AOR).

Food for thought on how best to implement scalable and consistent SAM, while leveraging a CMDB to facilitate the IT lifecycle. Stood alone, disciplines like the discussed SAM, APM, ITSM and HR will get so far, but combined, they make for a powerful and compelling direction in which to take IT operations.

This report is a review of the building blocks that support effective SAM, so that when costs and calculations are called for, the SAM/ITAM function can provide such data in good faith and to a high degree of accuracy in a timely and systematic fashion.