ServiceNow SAMPro
Having a technical grasp of the capabilities of ServiceNow is vital if an installation of SAMPro is to be successful. From the point of installation, SAMPro sits like a microwave in your kitchen. It is stand alone and performs the basic culinary requirements of any great chef. To realize the true potential of ServiceNow's ambition of "one platform to rule them all", SAMPro data needs to weave in and out of the workflows that you might have set up for Service Management requirements.
Why SAM Charter:
SAM Charter in association with ITAM Intelligence have mapped best-practice HAM & SAM requirements and modeled them in the ITAM Accelerate Process Kit. This is the kit both Kylie and I use as a foundation for all of our ServiceNow engagements. We do this this because we have aligned the kit to ISO19770-1, the best practice framework for ITAM. If best practice seems like a goal too far, then you can "parachute down" from best practice and make those too-difficult elements part of your roadmap for the future.
Equally, we don't attempt to paint an organization into a "best-practice" corner. ISO19770-1 mandates that business and IT requirements are captured to ensure that compliance is not the only driver for effective ITAM. For the long-term health of any ITAM solution, a company should capture operations and strategy requirements that go beyond license compliance. These include:
The final advantage of taking a process-first view of ITAM, is that we are technology-neutral. While this page is highlighting the benefit of a SAM SME in your ServiceNow SAMPro implementation, we apply the same lessons to any SAM suite.
Call to Action:
A SAM SME is required to convey best-practice principles in a language that ServiceNow technicians can understand. Download this PDF to see how SAM Charter can help you better than any other company in the SAMPro space.
| File | Action |
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| SAM Pro - SAM SME - SAM Charter.pdf | Download |
