|How long has your company been in Commercial and Procurement Services?||10 Years|
|Area of Focus/ Specialism(s):
Cloud Asset Management:The Civica Cloud Optimisation services help maximise the value of Azure and AWS, and gain transparent control over costs.With Civica’s Cloud Optimisation service, you’ll gain control over your public cloud spend and environments. You’ll be able to improve governance, manage spend including internal re-charge, reduce risk, and increase the value your organisation gets from its public cloud deployments.After launching in late 2017, the services is already managing multi-millions of cloud spend from a significant number of happy customers. We typically see an initial monthly spend reduction of 20-40%, which is followed up by much improved governance, BI and reporting to support business functions.Software Asset Management:Civica delivers SAM managed services and tactical engagements. These range from licensing optimisation to full application portfolio managed services.Civica’s SAM Managed Service works in partnership with our customer’s IT team, and are part of an organisation’s information technology strategy. The goals are to right-size software costs and limit business & legal risk related to ownership, while using the wealth of data available to maximise IT responsiveness and end-user productivity.
Civica’s aim is to take SAM beyond compliancy reporting and contractual cost savings, and to let our customers make use of the wealth of valuable data that is available to improve business decision making and agility.
Civica are in a unique position in comparison to the majority of SAM providers. On top of being an industry leading SAM practice. Civica are a large IT Solutions organisation with excess of 3,500 employees worldwide spread across a broad range of SI practices including digital, BI, ITSM, managed services and application development. This areas compliment the findings the SAM services, and help our customers act upon findings.
|What is the biggest change you’ve seen in SAM since you started in this discipline?
The volume of organisations that are moving their datacentre infrastructure to large cloud providers is undoubtedly the biggest change I have seen. This rate this is happening at due to the technology available and it is highlighting longstanding immaturities in ITAM, and leading to big bills and some organisations are not getting the outcomes that they expected.
This is driving SAM partners to help our customers in ways they haven’t been able to in the past, and traditional license compliance focused SAM is less valuable. This is a positive change because ITAM discussions are now being held at higher levels within organisations than ever before.
When looking at Microsoft’s revenue for the past year, Azure is growing 90-100% per quarter (vs same quarter the previous year) and on-prem licensing is growing less than 5%. The effect of this is that the volume of opportunities to helping organisations with licensing on-prem environment will be reduced, but the licensing implications of a hybrid environment may be more complex.
Spend is moving to consumption models and the cost impact is immediate rather than invisible. The interesting part for the SAM conversation is that the business feels the financial pain of not right-sizing or over-spec’ing the requirement before deployment. This also includes the difficulties of re-charging a constantly changing opex spend back internally across multiple non-IT budget holders. The quick tidy up before a renewal or when the vendor comes knocking or taking a hit and writing it off as experience is over.
For the first time in my memory a well-run SAM function can really inform the business and ensure value for money vs investment like never before. For the right SAM providers (like Civica of course) that’s a great opportunity. If a company is bogged down in difficulties in governing and administering cloud use, they will struggle to focus on innovation which is probably why they went there in the first place.
|What gives you the greatest satisfaction about being in SAM?
To achieve our aim of driving business value over and above the core of managing license compliance risk. Effective SAM is creating a clear register of software assets which is then utilised by broader IT for areas such as, security (why is this user logging in to an app he shouldn’t be at that time?), productivity (what is the behaviour of our successful salespeople?), software catalogue (why do we have a high volume apps which we can’t manage and present risk?), BI (I have lots of data sources and I don’t trust any of them to make decisions on) or cloud migration (what apps should I be migrating and how).When we are delivering these full solutions, based on the rich data available from SAM; and we see the positive effect it makes to our customer’s businesses (especially when they originally approached us for a vendor baseline compliance position), is what gives us the greatest satisfaction.
|If you could change one aspect of SAM, what would it be?
SAM should be seen as the hero of IT, enabling and supporting organisations to embrace new technology and improving their user’s productivity.To often the perception is that SAM means software audit. Software Asset Management is all about understanding what software is being used in your business, and making the best use of it for a broad range of means. Software contract management is one component of SAM, and audit response process is one component of software contract management. Much the same way as a financial audit to ensure your books are in order isn’t the sole focus of a finance function, nor should the focus be on managing issues which are there, but doing it right in the first place.If an organisation has a compliance risk at the point an audit request comes (which every vendor has the right to do when you agree to their conditions), it’s because they haven’t right-sized the licensing requirement for a change or project.There are also plenty of experienced people (like Civica and Rory of course) who can help review your software processes and provide managed services for niche skill, so these checks are done as part of day to day operations.
|How could someone contact you if they wish to discuss a SAM-related issue?