But you try telling the Dutch Police this – the land of easy-going attitudes and impossibly-good footballers, saw its police force requesting a rebate from Microsoft after it bought nearly €3Million of Microsoft Home User Edition Licences in 2008, on which the courts have finally ruled.
Precedence might have been on their side, as they made a lesser (but not insubstantial) erroneous purchase of €760,000 office licenses back in 2005 which Microsoft made a one-time, not to be repeated refund.
Fast-forward to more recent times, and a lack of due-diligence concerning IT procurement resulted in the eye-watering spend being upheld by a judge as not requiring to be returned by Microsoft as the licences are being sold as-is; it was down to the Dutch Police to consider how they would be used.
And just to rub salt into the wounds, the Dutch police were also expected to cover legal costs for bringing the court case.
Had Microsoft somehow told the Dutch Police the software would help catch criminals quicker, or made some other dubious claim as to the software’s capability then the Dutch Police might have grounds for complaint – but this was not the case.
This story has been covered in greater depth at this link; but only serves to reinforce the value a robust procurement process concerning IT – a SAM suite did not prevent this purchase occurring.
Huge thanks must go to Janet Coetzee who brought this story to the attention of SAM Charter – that’s at least a cup of coffee we owe you!